UPDATE : This email was sent on the 28th, two days hence, I’ve yet to receive an email response. I received an sms from Jabong today saying, they are still “not dispatched, pending a quality check.” SIMPLY PATHETIC!
Its the 28th Today and till 6.30 PM today there is still no sight of any of my shipments.
This is simply ridiculous. What do you think you people are doing? Are you giving this to me for free?
You ask for 8-9 days to dispatch goods. You fail to do so within that time frame too for 75% of the order. The one item which was dispatched is stuck in limbo for the past one week now. I am now beginning to wonder whether it was dispatched in the first place or not.
ORDER NO : 141016*******62 ORDER DETAILS : 4 Nos. of T-shirts ORDER DATE: 16/10/14 SELLER : Campus Sutra
Current Status: 23/10/14 Shipments connected from BANGALORE Pickup Center to DELHI HUB NO UPDATE SINCE.
Current Status: 26/10/14 Shipments connected from BANGALORE Pickup Center to MUMBAI HUB NO UPDATE SINCE.
Current Status: 28/10/14 NO DETAILS FOUND ON SHIPPER WEBSITE.
Current Status: 28/10/14 NOT SHIPPED YET.
Simply saying that this is the holiday season doesn’t let you off the hook. If the merchant is not dispatching the materials, it is your duty to arrange for alternates. A service provider who doesn’t provide the service. That about sums it up my experience with you.
Let me tell you something to put a certain prespective on things, I ordered my Diwali Shopping from Jabong.com and my wife’s from Flipkart.com. ( I dunno what I was thinking?)
Such a contrasting difference. Dispite her being the larger order and from 6 different sellers, Flipkart.com was able to complete 80% of the order before Diwali despite the fact that I had ordered her items two days after I ordered mine from Jabong.
I want you to know that the last item in the order from Flipkart.com was delivered at 3.30 PM today. Flipkart gave me similar shipping times (all products to be delivered post Nov 1) but they didn’t require it.
Needless to say her diwali was much different than mine. I spent mine arguing with your “customer team executives” about the status of my items.
This kind of cavalier attitude is demeaning to the customer. To add insult to the injury, I’m feeling as if it is my duty to follow up with you regarding my shipments rather than you taking it up pro-actively with me as well as the Shipping Merchant.
I’m imploring you to kindly take this matter up on a war footing, as this is now getting too disgusting for me.
My simple advice to you is this, don’t take orders during a sale, if you can’t fulfil them in time.
Warm Regards, (Though I don’t feel warm in any way, but simple courtesies have to be maintained)